Reservation conditions and cancellation policy

IMPORTANT COVID-19: by reserving an outing with Canyoning-Québec, the participant and his group are engaging to collaborate into the implementation of the Canyoning-Québec Sanitation Plan for COVID-19  (click for more details).

Special conditions for ICE CANYONING (2021):

Because of COVID-19, Canyoning-Quebec will be limited to 4 persons from 4 different addresses per guide. If the excursion capacity is exceeded by short delay online overbooking, Canyoning-Quebec may have to move or reimburse the last registered customers as soon as possible.

Renting boots is not mandatory. However, the customer must bring boots that will be sturdy enough to fit well the crampons provided by Canyoning-Québec. If not, Canyoning-Québec will bring specialized mountain boots with the booking given shoesizes. The customer will pay the rental on site.

Canyoning-Québec will charge any due amount on the day of excursion if the group composition does not reflect the actual reservation, regarding number or age.

Canyoning-Québec will claim any due amount that was not paid in advance or paid on site for a customer that omitted to do so with the guide in charge of the excursion.

A reservation made with a gift certificate is considered like a paid reservation in advance.

A customer or a group deciding to cancel in advance can be refunded under the following terms:

  • full refund 30 days before the outing ;
  • 75% refund until 15 days before the outing ;
  • 50% refund until 72 hours before the outing ;
  • 25 % refund until 24 hours before the outing ;
  • No refund on the day of outing (apply to everyone that does not show up).

Canyoning-Québec reserves the right to accept or not the request to transfer an outing to another date. Canyoning-Québec will transfer the outing to a later date (credit note) if a customer declares having COVID-19 symptoms. Canyoning-Québec will not accept such transfer for weather reasons if the conditions on site are considered safe. Canyoning-Québec will not refund a customer if there is an itinerary change during the outing.

Canyoning-Québec will cancel an outing as soon as possible if:

  • the number of customers is insufficient ;
  • the weather conditions can affect the safety of the excursion ;
  • the scheduled employees cannot be present or replaced because of illness or transportation issue.

Canyoning-Québec is not responsible for extreme weather conditions or unexpected high water levels.

When Canyoning-Québec is cancelling an outing, a rescheduling will be arranged with the customer.  If not possible, a credit note will be kept for a later reservation.