Reservation conditions and cancellation policy

Canyoning-Québec will charge any due amount on the day of excursion if the group composition does not reflect the actual reservation, regarding number or age.

Canyoning-Québec will claim any due amount that was not paid in advance or paid on site for a customer that omitted to do so with the guide in charge of the excursion.

A reservation made with a gift certificate is considered like a paid reservation in advance.

A customer or a group deciding to cancel in advance can be refunded under the following terms:

  • full refund 30 days before the outing ;
  • 75% refund until 15 days before the outing ;
  • 50% refund until 72 hours before the outing ;
  • 25 % refund until 24 hours before the outing ;
  • No refund on the day of outing (apply to everyone that does not show up).

Canyoning-Québec reserves the right to accept or not the request to transfer an outing to another date. Canyoning-Québec will transfer the outing to a later date (credit note) if a customer declares having COVID-19 symptoms. Canyoning-Québec will not accept such transfer for weather reasons if the conditions on site are considered safe. Canyoning-Québec will not refund a customer if there is an itinerary change during the outing.

Canyoning-Québec will cancel an outing as soon as possible if:

  • the number of customers is insufficient ;
  • the weather conditions can affect the safety of the excursion ;
  • the scheduled employees cannot be present or replaced because of illness or transportation issue.

Canyoning-Québec is not responsible for extreme weather conditions or unexpected high water levels.

When Canyoning-Québec is cancelling an outing, a rescheduling will be arranged with the customer.  If not possible, a credit note will be kept for a later reservation.